Shipping policy

Welcome to Sastaae.
We aim to provide fast, secure, and reliable shipping services to all our customers.

Order Processing Time

All orders are processed within 1–2 business days.
Orders are not processed on Sundays or public holidays.
During high order volumes or sale periods, processing may take slightly longer.

Delivery Time

Estimated delivery times within Pakistan:

Major Cities: 2–4 business days
Other Cities & Remote Areas: 4–7 business days

Delivery times may vary depending on your location and courier service availability.

Shipping Charges

Standard shipping charges will be displayed at checkout.
Free shipping promotions may be available during special campaigns or offers.

Order Tracking

Once your order is shipped, a tracking number will be shared via SMS, WhatsApp, or email so you can track your parcel easily.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.
Sastaae is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delivery Attempts

If the courier service is unable to deliver the parcel due to customer unavailability, additional delivery charges may apply or the parcel may be returned.

Damaged or Missing Items

If you receive a damaged parcel or any item is missing, please contact us within 24 hours of delivery with your order details and parcel images.

Contact Us

For any shipping-related questions or support, please contact us:

🌐 sastaae.com

📧 Email: sastaaeofficial@gmail.com

📱 WhatsApp: +92 331 2815106