Refund policy

Our return policy is valid for 7 days from the date of purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return:

  • The item must be unused and unworn.

  • The item must be in the same condition as received.

  • The item must be returned in its original packaging.

  • The item should include all original tags, labels, and accessories, if applicable.

  • Returns are accepted only if the product was received in a wrong, faulty, defective, or damaged condition, subject to verification and inspection.

Exchange for Wrong or Faulty Products

If we have sent you a wrong, defective, faulty, or damaged product, you must contact us within 3 days of receiving your order.

The product must be returned in its original and unused condition. Once the returned product is received and inspected, we will arrange a replacement at no additional product or replacement charges.

After approval, the replacement item will normally be delivered within 4–5 working days, depending on the delivery location.

Refund Policy

If you have received your order and simply do not like the product, we still accept returns/refunds, provided the item is returned in its original, unused condition and within the applicable return period.

For approved refunds, a 4% e-commerce tax will be deducted from the refundable amount

Please note that shipping charges are non-refundable. If the return requires shipping, the applicable return shipping cost may also be deducted from the refund amount.

Sale & Event Items

Sale, discounted, promotional, clearance, and event/occasion-based products are non-refundable and non-exchangeable.

This includes products specifically launched or sold for a particular event, festival, or occasion, such as 14 August / Independence Day collections, Eid collections, and other limited-time event products.

However, if an event or sale item is received wrong, faulty, defective, or damaged, please contact us within 3 days of receiving the order. Such cases will be reviewed and handled accordingly.

Late or Missing Refunds

If you have been approved for a refund but have not received it yet:

  1. Check your bank account again.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you have completed these steps and still have not received your refund, please contact us at sastaaeofficial@gmail.com.

Exchanges

We only replace products that are wrong, defective, faulty, or damaged, subject to inspection and approval.

If you need to request an exchange, please contact us at:

Email: sastaaeofficial@gmail.com

Please provide your order number and, where applicable, clear pictures or videos showing the issue with the product.

Return Shipping

Customers are responsible for the shipping costs associated with returning an item unless the product received was wrong, defective, faulty, or damaged.

Original shipping charges are non-refundable.

If a refund is approved, applicable return shipping costs may be deducted from the refund amount.

Processing & Delivery Time

Once we receive your returned item, it will be inspected. You will be notified by email regarding the status of your return, exchange, or refund.

For approved exchanges, the replacement product is generally delivered within 4–5 working days, depending on the delivery location.

Return and exchange delivery times may vary depending on your location and courier service.